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It offers a total of 600% in bonuses, capped at an impressive €10,000. If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. We would like to ask the casino to reply to this complaint. Consequently, the complaint was marked as “unresolved,” with the hope that the casino’s rating decrease might prompt a response in the future.
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Their site layout is clean, intuitive—you instantly spot the slot categories, live games, search filters, deposit area. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. And I ask you to warn players from playing there. They rejected withdrawal stole money with crypto deposit and now they threw out of casino without any reason The more context you can give, the more helpful your warning becomes for other players. It says here that the withdrawal time limit is 36 hours and it starts from the moment the kyc account is confirmed, it’s been a week now
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There are much better casinos available on the internet, where you will have a much better experience. And if you decide to play at this casino despite the unfair rules, at least read the T&Cs carefully before you start playing, to make sure you know what to expect. If you plan to use a bonus at this casino, you may run into issues.
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Sometimes even this little step works quite well. You mention that the games were “crazy easy to win”, which already raises some eyebrows, and that you were unable to withdraw. If you have any further questions, please winocasino do not hesitate to contact us at or in our live chat. Your account is now fully verified! Thank you for providing us with your account verification documents.
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This casino is best suited to players who want continuous access to resources and the comfort of a secure online casino. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. We only contact players through this official complaint thread or via @casino.guru email addresses. To file a complaint, the players can also contact the casino directly – email protected
- If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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- The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint.
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I also don’t understand how the big manufacturers can cooperate with these incredibly bad casinos. Both are the same garbage casinos. I saw that you abandoned your complaint against this casino. Block access to gambling platforms and limit temptation. Such unclear terms may allow the casino to suspend accounts from restricted regions or leave the market without prior notice.
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